
1 / 9
Every time you pull the key out of the side door it comes away gritty. The lock has been sticky since the salt trucks started running, and today it has gone from sticky to solid, with the bolt still thrown.

Safely, right now
Safely, right now
Safely, right now
Safely, right now
You ring, a locksmith answers, and you describe what the door is doing. From there the visit is planned around your day, whether that is a shop that opens at seven or a house in Liverpool where everyone is home after dinner. No call centre, no script, one company from first ring to finished door. We serve Deckers Hill as well.
Same fees day or night · 11 years in business
The fix, explained · Liverpool
The fix
Most lockouts end with the original lock still on the door and still working. That is the point of professional entry: picks, tension tools, decoders and latch tools are designed to operate the mechanism the way a key would, without cutting or prying anything.
The fix
On a commercial door the lock is rarely alone. A door contact feeds the alarm panel, a card reader drives an electric strike or a magnetic lock, and a monitoring company is watching for an opening outside business hours.
The fix
Freezing is one of the bigger seasonal causes of broken keys here. Meltwater runs into the keyway during a thaw and freezes overnight, so the plug is locked in ice, and most people respond by turning harder.
The fix
A failed break-in is still a repair. When a lock holds against a pry bar or a kick, the force goes somewhere: a strike plate bends, screws loosen, the door edge takes a gouge, the deadbolt binds where the bolt met the strike under load.
Call (289) 275-9650Request a visit Break-In Damage Lock Repair
The fix
A jammed lock looks like one problem from outside and is usually one of three inside. The cylinder itself may have seized, packed with grit, corrosion or old grease.
Call (289) 275-9650Request a visit Seized & Jammed Lock Opening
The fix
The first useful move after losing a key is to think about where it worked rather than where it went. A house key commonly opens more than the front door: the back door, a side entrance, the door from the garage into the house, a shed, a gate padlock, sometimes a storage room or a mailbox.
Call (289) 275-9650Request a visit Lost Keys — Same-Visit Rekey

When you call from Liverpool, a locksmith answers, not a dispatcher reading a script. He asks what the door is doing, tells you what the visit will likely involve, and arranges a time. The assessment and the price happen at the door, once he has seen the hardware. The same person who took the call is the one who does the work.
Pickering, Fairport, Fairport Beach, Dunbarton, Glen Grove, Rosebank and Squires Beach
Straight talk about your options. We describe what each choice does and what it asks of you in effort, disruption and future flexibility, so the decision is yours.
Work explained as it happens. If you want to watch, we tell you what each step is for. If you would rather make a coffee, we give you the summary at the end.
Tidiness as standard. A lock change should not leave a mess. We bring what we need to keep the door area clean and we leave it that way.
Ask us what the visit involves: (289) 275-9650
Liverpool
Residents and business owners in Liverpool can use this list to find the service that fits, then read what it involves before anyone comes out. Emergency openings are here. So are rekeys, lock changes, deadbolt and high-security upgrades, commercial door hardware, master keys, safes and key cutting.
Bigger photo, sooner job: Emergency Book soon Plan ahead
EmergencySeized & Jammed Lock OpeningIt is the coldest morning of the winter and the key goes halfway into the side door and stops.
Gate & Building Entry Locks
Commercial Rekeying
Plan aheadMaster Key System Design
Plan aheadPanic & Exit Hardware
Commercial-Grade Lock Replacement
Spare Car Key Duplication
Transponder Key Programming
Vehicle Lock RepairSound familiar?

1 / 9
Every time you pull the key out of the side door it comes away gritty. The lock has been sticky since the salt trucks started running, and today it has gone from sticky to solid, with the bolt still thrown.

2 / 9
A neighbour mentions, in passing, that the key from three tenants ago still lets him into the building's front door. Nobody changed it after he moved out, and now the property manager wants to know exactly how many keys are still floating around out there.

3 / 9
You have just signed the lease on a unit the previous tenant ran for a decade. The landlord handed over three keys, the back door wears a padlock nobody can open, and nobody can say how many front-door keys are still out there.

4 / 9
The office key ring has become the org chart. Every manager carries a fistful of cuts, a couple of staff hold copies nobody remembers issuing, and when someone asks which key opens the records room, three different people give three different answers.

5 / 9
The fire inspector's note is blunt: the banquet hall's second exit still turns on a deadbolt, and the crowd it is rated to hold needs a door that opens under one motion, no key involved.

6 / 9
A new tenant moved into the unit next door, and the property manager just found three different cylinders on three doors, none of them cut to the same key.

7 / 9
Two coworkers share one delivery van and one key between them, trading it at the start and end of every shift in a parking lot. A missed handoff leaves someone standing beside a locked van with nowhere else to be.

8 / 9
The blade snapped off flush with the door lock last winter, and the shop that cut a replacement only matched the metal shape. The fob still locks and unlocks the doors from across the driveway, but the engine cranks over and over without ever catching.

9 / 9
After a cold night the driver's door key barely goes in, and when it finally seats it stops halfway and will not turn any further. Meltwater from the day before ran into the keyway and the overnight drop in temperature sealed it solid.
Durham, Ontario
Vehicle Lock Repair, Gate & Building Entry Locks, Commercial Rekeying, Transponder Key Programming, Seized & Jammed Lock Opening, Master Key System Design, Commercial-Grade Lock Replacement, Panic & Exit Hardware and Spare Car Key Duplication
31%
Newer homes. About 31% of homes in Pickering were built in 1980 or earlier, according to the 2021 Census.
New homes frequently come with strikes held by short screws into soft framing. Replacing them with longer screws that reach the stud is inexpensive work that adds real strength, and it is one of the first things a locksmith checks in a newer area.
60%
A mix of homes. Single-detached houses make up about 60% of homes in Pickering (2021 Census).
Where the housing is mixed, expectations about what can be changed differ. A homeowner in a house decides everything; a condo owner works within house rules on the outer face. The locksmith knows which conversation to have at which door.
They are close relatives. A key that will not come out is usually a plug that has not returned to its neutral position with the shell, a cylinder cap that has loosened, debris in the keyway, or a cylinder that is pinned incorrectly; some cylinders are also designed to hold the key until the plug is returned. The locksmith frees the key first, without pulling, then treats the cause the same way as any seized cylinder.
In most cases, yes. The buzzer, keypad and intercom are generally separate from the mechanical lock or cylinder, so replacing the lock itself does not usually mean replacing the electronic side too. Where the two are connected, such as an electric strike wired to the same frame as a new mechanical lock, the locksmith checks the fit and wiring before starting so the electronic system keeps working once the new hardware is in place. Anything that would need to change is explained beforehand.
Rekey when a key has not come back or when the departure was unfriendly; when a key is returned and the register confirms it, the cylinders it opened are as secure as before. Businesses that want a response to every departure without a visit each time fit interchangeable cores and swap them in-house. Whatever the trigger, dealing with only the cylinders that key opened keeps the response proportionate.
As few people as the business can genuinely operate with. Every additional holder is another way a full-access key can be lost, borrowed or copied without anyone deciding that should happen. A useful test during design is asking, for each proposed holder, whether they need to open every single door on the property or only a defined group; the second answer usually points to a sub-master instead.
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